The National Information Technology Development Agency, NITDA has presented a Framework for Information Technology Service Level Agreement for government Ministries Department and Agencies, MDAs.
This is in a bid to improve and provide solutions to information technology service delivery.
The Director General, NITDA, Mr. Inuwa Kachifu in his address at the Public Sector Consumer Protection Forum in Abuja, said that the draft framework was developed because of the wide scale failure of IT projects executed within the MDAs.
“The framework is to guide the MDAs in defining the scope, liability, limitation and nature of IT projects for the government. The framework addresses technical issues that are germane to the success of IT projects within MDAs,” he said.
He explained that Consumer protection was a win-win Situation for consumers and providers.
Access to Information
According to him, consumer should be able to have access to correct, unbiased information about the products and services they purchase.
“This will enable them to make informed choices based on their needs and help them to avoid being mistreated or misled by the seller or service providers,” he stated.
The DG noted that the Public-Sector Consumer Protection Forum was a platform where public sector consumers share challenges and experiences with Service providers and make recommendations.
He said it will provide a platform where public sector consumers and service providers share their challenges and recommend.
Protection of Users
In view of this he added that NITDA therefore needs to protect the users of information technology products against substandard IT products and services in Nigeria.
The Objectives of the Public consumer protection forum is to achieve the following:
Improve standards of information technology products and services in Public sector;
Improve quality of information technology service delivery in MDAs; Create a platform where public sector consumers and service providers share Challenges and experiences;Provide a protective platform for consumers of Information technology products and services in public sector.
The Forum also intends to Identify the major challenges the MDAs face with Information technology service providers, Provide solutions to identified IT problems in the MDAs, and Protect and safeguard MDAs rights and interest in the Information technology industry.