The Ibadan Electricity Distribution Company IBEDC, has assured its customers that there will not be disconnection of electricity to non-paying customers as a result of the lockdown occasioned by the Coronavirus pandemic across the catchment states.
The company revealed that the decision was made in recognition of what it described as the “precarious and tense situation across the country and the whole world, occasioned by the COVID-19 pandemic”.
The Chief Operating Officer of IBEDC, John Ayodele, the company noted that the welfare and well-being of its customers is core to its heart.
It added that as much as it is within its remit and control, it would ensure regular and steady supply of power to make the stay-at-home order more bearable for the people, bearing in mind the attendant challenges and pressure brought on by the pandemic.
“Ibadan Electricity Distribution Company Plc IBEDC hereby informs its esteemed customers that there will be no disconnection of electricity to non-paying customers during this period.”
According to the IBEDC, in recognition of the situation of things and to ensure the safety of its staff and customers, staff on non-essential duties have temporarily been recalled from the field as part of the COVID-19 safety protocols of social distancing and limiting of physical contact.
“We reassure our customers that this will not in any way hinder or disrupt our services. However, we will continue to advise our customers of their bills electronically by emails and SMS.”
“Furthermore, our staff on essential duties, the technical crew, will be available to attend to faults speedily during this period, under strict supervision of our health, safety and environment team, to ensure complete compliance to NCDC & WHO safety protocols”, it reassures.
The Company urged customers to take advantage of available alternate hassle-free payment channels to pay or vend, through online means for electricity, to reduce physical contact and likely exposure to the virus at crowded locations.
“Finally, we appeal to our customers to be safe, stay safe and obey all the COVID-19 safety protocols and guidelines, while we all continue to hope and pray that the Coronavirus ill wind will soon be a thing of the past,” he said.
It says the IBEDC could also be reached through its call centre number or by calling the business hubs directly to report faults or make enquiries.