COVID-19: IBEDC promises uninterrupted services

Olubunmi Osoteku, Ibadan

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The Ibadan Electricity Distribution Company (IBEDC) has re-stated its commitment to ensuring regular power supply to its customers even as the country faces an imminent lockdown following the spread of Coronavirus.

The Distribution Company says its statutory duty would not be crippled by the pandemic as the management is prepared to serve its esteemed customers through various online platforms for payment, vending of power and resolving customers’ complaints.

The Company gave this assurance in a statement issued by the Head, Branding and Corporate Communications, Mrs Angela Olanrewaju, on Wednesday.

The statement reads in part, “The Company, in its bid to help prevent the spread of COVID-19, is scaling down people presence in business locations to limit physical interaction between employees and customers until the situation improves.”

“The Management particularly instructed all Customer Relationship Officers, Commercial Line Workers and any other employee that interfaces with the customer to stop their activities immediately until they are well equipped to handle the situation,” the company said.

The Company also said gloves, hand sanitizers and medical masks have been distributed across the Company’s franchise area to ensure the safety of all staff on essential duties who cannot work remotely.

The Company said: “IBEDC’s Management is therefore strongly recommending that customers should call the customer care number 07001239999 to report faults and make enquiries, they should make use of our hassle-free payment platform such as www.festwallet.com, www.quickteller.com, USSD, M cash, transact or visit www.ibedc.com, for more options.

This is to further reduce physical contact in order to comply with the social distancing prevention protocol,”

 

Zainab Sa’id

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