The Consumer Protection Council says an open, transparent, sensitive and responsive approach by the airline and relevant authorities is vital to sustaining confidence and assuring consumers of their safety in the sector.
The council stated this while reacting to the Dana Airlines Flight 9J0363 operating from Abuja to Port-Harcourt that overshot the runway recently.
The Council said though the cause of the incident still remains unknown, investigation called for openness and attention to consumers, including providing medical or psychological support where necessary.
While congratulating relevant airport, aviation authorities and the airline for safe evacuation and management of all passengers and crew without injury, it called for calm as the Council awaits more information and a detailed investigation by the Accident Investigation Bureau in compliance with ICAO standards.
The Council has been in communication with the airline and NCAA to ensure that the situation is handled with minimum standards in accordance with prevailing Regulations under Part 19, Nigerian Civil Aviation Rules (NCAR).
It further reiterated that the Consumer Protection Council in collaboration with the Nigerian Civil Aviation Authority, other aviation agencies and service providers remains available to all passengers in the sector to answer questions, provide assistance and required assurances at this and other times.