The Federal Capital Territory Administration, FCTA, has launched FastGov, a mobile phone application designed to speed up and improve service delivery by FCT Administration and other organisations in Abuja.
The FCT Permanent Secretary Mr Christian Chinyeaka Ohaa performed the exercise in Abuja, Nigeria’s capital.
Mr Ohaa said the establishment of the FCTA Call Centre office was yet another pioneering innovation of the Administration designed to further bridge the gap of communication between the FCT Administration and the residents.
He stated that, the FCT Call Centre has over the years evolved into a very effective and reliable feedback conduit from the public on government policies.
Ohaa further said the programmes and actions has once again come up with a mechanism which will make this all-important aspect of government/people relationship even more effective and functional.
According to him, “we are here for the public presentation of a mobile phone application through which, within a fraction of the time it previously took, members of the public can reach any Secretariat, Departments and Agencies to make enquiries, lay complaints or access information.”
The Permanent Secretary added that, “we have always been pioneers of sorts in the application of technology to governance and government-citizen relationship”.
“The FCTA was one of the first government organisations to implement a fully automated and computerised land administration system with the establishment of the Abuja Geographic Information Systems (AGIS) which is not being replicated in several other states across the country.
“We believe that by investing in cutting-edge technology, we are not only investing in growth but also empowering our employees to keep up, and get ahead, in a fast-paced ever-evolving world”, he noted.
Speaking on the benefits of the App, Ohaa said that residents could have prompt access to information, lay complaints, make appointments, access FCT business directory and provide security information, as well as facilitate emergency services, among others.
Ealier, Director, Information and Communications, Mrs. Stella Ojeme stated that the Call Centre was helpful as it served as “a self-check on the SDAs as none would be happy to be consistently spotlighted for poor services and we are happy to say that the accolades that poured in and are still coming on the novel idea is a testimony that indeed the establishment of the Centre was a right decision.
She hinted that the launch of the FastGov was a legacy and“first of its kind in Nigeria”‘ is expected to continue to shape productivity and output in the nation’s capital.
Mrs. Ojeme stated that the Centre has lived its dream of “engendering synergy, quick, effective and efficient response to complaints from services rendered to residents and feedback on policies using the instrumentality of the Secretariats, Departments and Agencies.”
In a welcome address, Assistant Director of Administration and Head of the FCT Call Centre, Mrs. Jumai Ahmadu, PhD expressed delight that callers testified they were satisfied by the quick response to their complaints and reports.
She therefore thanked the FCTA for assisting in the addition of the latest innovation, the FastGov and assured the public that the Centre would always be there to answer them whenever they called.