The Kano Electricity Distribution Company, KEDCO is set to launch 100 transformers to boost power supply, service delivery and customer satisfaction to meet its N4 billion monthly target across, Kano, Katsina and Jigawa states.
The Managing Director of the Company, Dr Jamilu Gwamna, said the transformers would ease challenges of power over loads across the three states.
“The company would soon launch over 100 transformers for the purpose of easing overload across its franchise areas of Kano, Katsina and Jigawa states, which will culminate into improved service delivery for the satisfaction of the customers.” Said the MD.
kEDCO is one of the eleven distribution companies unbundled from the former Power Holding Company of Nigeria.
Dr.Gawmna also charged its entire staff to be more dedicated and committed for the company’s determination to meet up with the N4 billion monthly collection target.
“We have a target of N4 billion monthly and I want to reiterate that the target is still on track,”
“Therefore, to achieve this, all must put in their 100 per cent best in terms of dedication, commitment and zeal in the daily pursuit of our duties as staff,” he emphasized
He also called on all staff to adhere strictly to the rules and regulations governing the conduct of their duties so as to achieve the desired goal.
He further called on staff operating the customer care service unit to be more customer friendly with regard to how they receive and treat complaints.
According to him,” recent researches had proven that there was a strong connection between customers’ satisfaction and their willingness to pay bills.”
The Managing Director urged the Muslims among the staff to draw from the lessons of Ramadan to renew their lives, the Managing Director urged all the staff to be alive to their responsibilities as we enter the second half of the year.
The Managing Director of the Company, Dr Jamilu Gwamna made the call in a statement signed by the Head, Corporate Communications of KEDCO, Ibrahim Sani-Shawai in Kano state north western Nigeria.