The Lagos State Ministry of Health has commenced eight days capacity building workshop for over 1,050 health workers in the State.
The training workshop which is part of effort to ensure improved service delivery and client satisfaction in public health facilities is in partnership with the Saving One Million Lives Program for Results (SOMLPforR); Nigerian Government sponsored programme.
The Commissioner for Health in Lagos, Professor Akin Abayomi, who declared the workshop open said that the training was organised to improve competencies and build robust relationship between health workers and clients.
Professor Abayomi said the workshop aimed at building and maintaining high level of professionalism on the part of health workers would ensure client fulfillment and satisfaction on the services accessed in the State Health facilities.
“This capacity building workshop is geared towards enhancing effective service delivery in the health sector in line with the second pillar of the present administration’s THEMES agenda. We are not relenting in our drive to provide qualitative health care to the citizens and this could only be achieved through well-equipped and better trained health workers.
”Participants of the workshop include clinical and non-clinical health workers drawn from Primary, Secondary and Tertiary health facilities as well as from the Ministry of Health, Health Service Commission and the Primary Health Care Board,” he said.
The Commissioner promised that the State government would make training, capacity building and human resource development a priority in delivery of quality health care services across health facilities.
He urged all participants to take what they have learnt to their facilities, pass it to other healthcare workers and employ it in the discharge of their duties, stressing that ”the result will be a win-win situation for health workers and clients that leaves everybody happy and fulfilled.”
According to him; “The present administration will leave no stone unturned in ensuring best practices in health service delivery in the State. We have organised this programme to improve the interpersonal skills of our health workers in and around their working environment and to build clients confidence in our health workers and facilities. We also want to change the narratives by getting good testimonials from clients that patronise our facilities.”
The Project Manager, Lagos State SOMLPforR, Dr. Mazeedat Erinosho explained the training aimed at improving the quality of service and increasing the quality of high impact reproductive and child health nutrition interventions.
Erinosho said that a similar training on personal effectiveness and etiquette was organised by the Ministry in partnership with SOMLPforR some months ago where over 1,000 nurses where trained. He stated that such training would assist the State to analyse its current position in personal effectiveness and etiquette amongst the health workers in the three tier of service delivery.
It will also help in taking actions towards improvement in the areas of time management, better commitment to work, constant evolution, improved communication skills and building better relationships and responsibilities.
She said; “through this training and capacity building workshop, we want to ensure that the patient is satisfied with the healthcare service received either at the primary, secondary or tertiary levels of care. Saving one million lives is thus supporting this training to ensure that our health care workers and non-clinical health care workers put in more effort in the way they discharge their duties.”
The ‘Saving One Million Lives Programme for Results’ is the Nigerian Government initiative aimed at strengthening Maternal New Born and Child Health interventions, targeted towards improving the quality of Health care delivery.