MultiChoice Nigeria has announced an extension of its call centre operating hours from 8am till midnight daily, until July 16, because of the 2018 World Cup, which kicks off on Thursday in Russia. This extension will allow customers on its DStv and GOtv platforms have access to quality service as they enjoy every moment of the tournament.
Previously operating daily from 8am to 9pm, the three-hour extension will give customers more time to contact customer care representatives on varying issues such as subscription payment, reconnection and content scheduling.
Speaking on the recent development, Managing Director, MultiChoice Nigeria, John Ugbe, said, “By increasing our operational hours, we have improved our service delivery in a significant way. Now our customers have more time to reach us when they encounter any hitches with our services and be assured of prompt resolution.”